Oxygenation Systems of Texas warrants diffusers for 90 days and all metal components for one year against any and all factory defects from the date of purchase. Any failure resulting from defective parts or faulty workmanship as determined during evaluation by Oxygenation Systems of Texas will be repaired or replaced when covered under warranty.
Oxygenation Systems of Texas’ obligation under the warranty is conditional upon:
The equipment being installed, consistently used and maintained in accordance with Oxygenation Systems of Texas written instructions, federal and state regulations, specifications and safeguards.
The defect(s) not being the result of misuse, neglect, accident or improper application, nor of any user attempts at modification or repair.
The purchaser reporting to Oxygenation Systems of Texas any defect within 7 days of its occurrence. Oxygenation Systems of Texas may request that the equipment in question be returned to Oxygenation Systems of Texas’ physical location (131 Kinser Road, Anahuac, TX) at the purchaser’s cost within two weeks of notification. Oxygenation systems of Texas may require a written report by the purchaser of the circumstances in which the defect occurred.
Policy and procedure for returning new unused equipment, Return Goods Authorization (RGA) number.
The Oxygen Edge™ system or system components may be returned provided that the system or system’s components have not been contaminated or used. Used or contaminated equipment will not be restocked or refunds issued. If you find it necessary to return a new system or system component (s), you must contact our customer service department within (15) fifteen days from the date of sale and request a Return Goods Authorization (RGA) number, otherwise, the sale is final.
All returns require a RGA number. The RGA number is requested by the customer and issued by Oxygenation Systems of Texas upon request. The RGA number must be requested and issued within (15) fifteen days from the date of sale.
The buyer is required to submit a dated, complete written description of the product (component) defect and a copy of your sales receipt is required when returning new products for warranty consideration to obtain a RGA number.
Generic Oxygen System Warranty – 3″ fine pore diffuser and generic oxygen regulator 30 days, oxygen cylinder 1 year from date of purchase.
A 35% restocking fee shall be applied to all new product returns if system or system components are not defective and covered by manufacturers warrantee.
The purchaser certifies acceptance of this warranty as set out upon final sale.